First Communion Catalog Page 3

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First Communion

Gift Sets

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BOOKS:

We offer a 30-day guarantee on  books you purchase. You pay only  postage . 10% restocking fee after 30 days from ship date.  20% restocking fee after 90 days from ship date.  10% restocking fee added each month thereafter.

Return policy on all items other than BOOKS:

Every third party product you buy from  ShepherdsNook.com is backed first by the product manufacturer's warranty. ShepherdsNook.com 30 day limited warranty against defects, may also apply. ShepherdsNook.com 30 day limited warranty is a defective exchange policy that provides for either repair or replacement (at our sole discretion) of merchandise that has been confirmed as defective by either the manufacturer or ShepherdsNook.com. Due to licensing and copyright laws, we do not accept returns on software, dvds, videos or music once a package has been opened. Defective software, dvds, videos or music will be exchanged for the same title only according to ShepherdsNook.com limited 30 day warranty described above. Clothing may be exchanged for an alternate size should you have ordered the wrong size. Items confirmed as defective by the product manufacturer or ShepherdsNook.com will either be exchanged or repaired at our sole discretion within the first 30 days of ownership only. After 30 days the product manufacture warranty is the only warranty in effect. Terms and conditions may vary by product or manufacture. ShepherdsNook.com will assist customers whenever possible in gaining satisfaction with product manufactures. For assistance or to exchange a defective product please follow the instructions included in your package. Products returned for exchange must be in new condition, original packaging and include all disks, registration cards, packing materials and other accessories and be received within 30 days of the invoice date. We reserve the right to refuse for return or charge a restocking fee for damaged or incomplete returns. No returns will be accepted without the return authorization number included in your shipment, or when the product manufactures or distributors return policies supersede ours. Please note, SHIPPING AND HANDLING FEES are not refundable & restocking fees may apply.

Restocking Fees:

All returns other than books  are subject to a 20% restocking fee and a 10% restocking fee added each month thereafter.

Returns must be with  our express approval via email  and a return authorization number which must be on your package and your paperwork. Your paperwork will provide a return address.  Returns without our return authorization number on the outside of the package are subject to refusal or a restocking fee at our discretion.  *A charge back against free shipping will apply if your return causes your purchase to fall below our free shipping offer. All returns must be in new, resalable condition. Shrink wrapped CD's or other electronic media must not be opened.