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Guaranteed -
BOOKS:
We offer
a 30-day guarantee on books you purchase. You pay only
postage
. 10% restocking fee after 30 days from ship
date. 20% restocking fee after 90 days from ship date. 10%
restocking fee added each month thereafter.
Return policy on
all
items other than BOOKS:
Every third party product you buy from
ShepherdsNook.com is backed first by the product manufacturer's
warranty. ShepherdsNook.com 30 day limited warranty against defects, may
also apply. ShepherdsNook.com 30 day limited warranty is a defective
exchange policy that provides for either repair or replacement (at our
sole discretion) of merchandise that has been confirmed as defective by
either the manufacturer or ShepherdsNook.com. Due to licensing and
copyright laws, we do not accept returns on software, dvds, videos or
music once a package has been opened. Defective software, dvds, videos
or music will be exchanged for the same title only according to
ShepherdsNook.com limited 30 day warranty described above. Clothing may
be exchanged for an alternate size should you have ordered the wrong
size. Items confirmed as defective by the product manufacturer or
ShepherdsNook.com will either be exchanged or repaired at our sole
discretion within the first 30 days of ownership only. After 30 days the
product manufacture warranty is the only warranty in effect. Terms and
conditions may vary by product or manufacture. ShepherdsNook.com will
assist customers whenever possible in gaining satisfaction with product
manufactures. For assistance or to exchange a defective product please
follow the instructions included in your package. Products returned for
exchange must be in new condition, original packaging and include all
disks, registration cards, packing materials and other accessories and
be received within 30 days of the invoice date. We reserve the right to
refuse for return or charge a restocking fee for damaged or incomplete
returns. No returns will be accepted without the return authorization
number included in your shipment, or when the product manufactures or
distributors return policies supersede ours. Please note, SHIPPING AND
HANDLING FEES are not refundable & restocking fees may apply.
Restocking Fees:
All returns other than
books are subject to a 20% restocking fee and
a 10%
restocking fee added each month thereafter.
Returns must be with
our express approval via email and a return authorization number
which must be on your package and your paperwork. Your paperwork will
provide a return address. Returns without our return authorization
number on the outside of the package are subject to refusal or a
restocking fee at our discretion. *A charge back against free
shipping will apply if your return causes your purchase to fall below
our free shipping offer. All returns must be in new, resalable condition.
Shrink wrapped CD's or other electronic media must not be opened. |
