|
||
|
 |
||
 |
|
|
||||
|
Our Mission: We glorify Him by providing resources to the Christian Community of Faith. |
||||
|
|
||||
| Telephone 410-647-2033 |
Email shepnook@aol.com |
Fax 410-777-5216 |
|
|
|
|
|
|
|
|
|
|
|
sole discretion) of merchandise that has been confirmed as defective by either the manufacturer or ShepherdsNook.com. Due to licensing and copyright laws, we do not accept returns on software, dvds, videos or music once a package has been opened. Defective software, dvds, videos or music will be exchanged for the same title only according to ShepherdsNook.com limited 30 day warranty described above. Clothing may be exchanged for an alternate size should you have ordered the wrong size. Items confirmed as defective by the product manufacturer or ShepherdsNook.com will either be exchanged or repaired at our sole discretion within the first 30 days of ownership only. After 30 days the product manufacture warranty is the only warranty in effect. Terms and conditions may vary by product or manufacture. ShepherdsNook.com will assist customers whenever possible in gaining satisfaction with product manufactures. For assistance or to exchange a defective product please follow the instructions included in your package. Products returned for exchange must be in new condition, original packaging and include all disks, registration cards, packing materials and other accessories and be received within 30 days of the invoice date. We reserve the right to refuse for return or charge a restocking fee for damaged or incomplete returns. No returns will be accepted without the return authorization number included in your shipment, or when the product manufactures or distributors return policies supersede ours. Please note, SHIPPING AND HANDLING FEES are not refundable & restocking fees may apply.
Restocking Fees:
All returns other than books are subject to a 20% restocking fee and a 10% restocking fee added each month thereafter.
Returns must be with our express approval via email and a return authorization number which must be on your package and your paperwork. Your paperwork will provide a return address. Returns without our return authorization number on the outside of the package are subject to refusal or a restocking fee at our discretion. *A charge back against free shipping will apply if your return causes your purchase to fall below our free shipping offer. All returns must be in new, resalable condition. Shrink wrapped CD's or other electronic media must not be opened.